Digital resources launch to support domestic abuse victims

Web-chat and social media promotion among digital support for domestic abuse victims being developed by Refuge.

Joe Lepper | 17th Jul 19
Image shows Whitehall street sign.

The government has asked domestic abuse services charity Refuge to develop digital and mobile resources to support victims.

The Home Office has offered support to the charity to develop services such as webchat and information on social media channels about help.

The move comes as Refuge has secured a £1.2m grant to run the National Domestic Violence Helpline from November this year to March 2022.

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Refuge currently runs the helpline in partnership with Women’s Aid, which had bid to run the contract independently.

Empowering more victims

“Refuge has also secured additional support to develop new digital and mobile resources to empower even more victims,” said a charity statement.

“This includes increasing capacity to answer more live calls, developing web-chat services and publishing information on social media channels to widen the availability of the helpline service.”

The statement added: “Refuge looks forward to continuing and expanding this life-saving service for women. If you or anybody you know thinks they may be experiencing domestic violence, please call the Freephone 24/7 National Domestic Violence Helpline on 0808 2000 247.”

Refuge currently runs the helpline in partnership with Women’s Aid, which had bid to run the contract independently.

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Minister for Crime, Safeguarding and Vulnerability Victoria Atkins said: “The National Domestic Violence Helpline provides a lifeline for so many victims of domestic abuse and we are committed to ensuring those in help need get the best possible service.

“Refuge’s dedication and expertise will provide vital help for victims who may feel they have nowhere else to turn.”

Support for other helplines

The government has also pleded £1m a year to help fund six other helplines.

These are The National Lesbian, Gay, Bisexual and Trans (LGBT) Domestic Violence Helpline, run by Galop; The National Stalking Helpline, run by The Suzy Lamplugh Trust; The Men’s Advice Line and the Respect Phoneline for perpetrators of Domestic Abuse, which are both run by Respect; Honour Based Abuse Helpline, run by Karma Nirvana; and The Revenge Porn Helpline, run by South West Grid for Learning Trust.