JustGiving completes Fundraising Regulator Code sign up

The move follows concerns raised last year over the online donation platform’s charges for fundraising around major disasters such as the Grenfell Tower tragedy.

Joe Lepper | 11th Jan 19
Image shows someone recieving donated money in their hands together with a piece of paper saying 'make a change'

JustGiving has announced it has completed its sign up to the Fundraising Regulator Code.

It is now a full signatory of the Fundraising Code of Conduct following work with the regulator to ensure transparency around its terms of service, costs and security.

Last year the online donation platform became marred in controversy after it was claimed it had earned £500,000 from charges for fundraising for the Grenfell Tower fire, Manchester bombing and London Bridge terrorist attack tragedies.

In October it announced the removal of its 5% charge on emergency fundraising.

“JustGiving sees our continued and close partnership with the Fundraising Regulator as a fundamental way to begin to strengthen public trust in the charity sector, that we all know provides so much good in the world,” said Keith Williams, General Manager of JustGiving in the UK and Ireland.

“With the changing and deepening consumer expectations around trust and consumer experience, this will be a renewed commitment from JustGiving to our charity partners to work closely, collaboratively and openly to ensure we are providing clear guidance to donors, fundraisers and charity partners alike.”

Consulting charity partners

Since November JustGiving has also been working with its charity partners on how best to work together in a climate of increasing scrutiny of the sector. The outcome of this consultation will be released within the next few months.

Gerald Oppenheim, Chief Executive of the Fundraising Regulator, said: “We are pleased to have JustGiving sign up to the Code of Fundraising Practice. The Code was created to ensure that the public can have trust in our sector—and with online donations continuing to grow, it is more important than ever that platforms like JustGiving commit to upholding that code.

“We look forward to working closely with JustGiving to do just that.”

In November last year another major online fundraising platform, Virgin Money Giving, also announced plans to sign up to the Fundraising Regulator’s Code.