JustGiving waives fees for disaster fundraising following criticism

Criticisms have centred over the amount of money being kept by the online platform, raised for victims of disasters such as the Grenfell Tower fire.

Joe Lepper | 15th Oct 18
Image of Grenfell Tower following the fire.

Online fundraising platform JustGiving has announced it is to remove fees for disasters and major incident campaigns, following criticisms of its charges.

Last month Labour MP Neil Coyle criticised the company claiming it had kept £500,000 in public donations for Grenfell Tower residents and those affected by the London Bridge and Manchester Arena terror attacks.

In a statement issued today JustGiving has said that it will no longer charge platform fees for campaigns set up in response to major incidents, including terrorist attacks and major disasters.

Fees for its Crowdfunding product for personal causes will also be removed, although a third-party processing fee on card payments will still be charged.

Instead users will be offered the option to make a voluntary contribution to support JustGiving, which has also announced it will consult with its charity partners on its approach to GiftAid.

“Following feedback from our amazing community of fundraisers, we are also announcing that JustGiving will now be free to use following major incidents; including acts of terrorism, catastrophes or natural disasters,” said Jerry Needel, JustGiving’s President.

“We know people want to help those affected as quickly as possible after these events and we want to do everything we can to support that.

“We are excited about the significant changes we are making and look forward to continuing our work supporting thousands of charities and millions of individuals raising funds for the causes that matter to them the most.”

JustGiving decision welcomed

Institute of Fundraising Chief Executive Officer Peter Lewis said: “We are pleased to see JustGiving continuing to develop its model and responding proactively to enable donors’ money to go even further, especially at times of major incidents.”

Richard Bray, Vice Chairman at the Charity Tax Group, added: “We are pleased to be working with JustGiving to consult with the charity sector about how to continue providing and funding a highly efficient Gift Aid service.”