Hospice moves to digital comms platform

Docman solution will handle Thames Hospice’s patient documents exchange in electronic format.

Chloe Green | 21st May 18
Hands typing on computer keyboard. Thames Hospice’s Docman Connect solution will handle 3,000 patient documents exchange in electronic format. Image: Shutterstock

Thames Hospice has become the first charitable hospice to choose the Docman Connect platform to digitalise its transfer of growing clinical and non-clinical correspondence.

Windsor-based Thames Hospice provides expert care for people living with life-limiting illnesses in the East Berkshire and South Buckinghamshire areas. The charity was formed in 2005 following the merger of Thames Valley Hospice in Windsor and the Paul Bevan Cancer Foundation in Ascot.

“It is a necessary requirement to send correspondence to GPs in cases such as the patient moving to a care home,” said Jacquie Batchford, Director of Patient and Family Services at Thames Hospice. “Our GP community and local hospitals already use the Docman Connect platform, so it was really a natural choice for us. We are confident the Docman Connect solution will facilitate more efficient communications between Thames Hospice and our local health care providers, as well as deliver cost savings going forward.”

In a bid to reduce costs, the Thames Hospice project will see approximately 3,000 documents concerning 5,000 patients now being exchanged in digital format. The new system will replace the Thames Hospice’s previous document exchange methods of post, fax and email.

The charity’s video production A Short Film About Us – created by Broadcasting and Production Company Special Treats – was recently shortlisted in the finals of the Charity Film Awards 2018.

Docman Connect provides a cross-organisational platform to manage the millions of documents exchanged each day between care providers and medical partners. The Docman Connect service is available to all UK healthcare providers and claims to be the only service that delivers clinical correspondence to GPs into the system they want to receive it into.

Over 120 healthcare organisations use Docman Connect to send millions of letters to primary care electronically, the Docman added. They include Kings College NHS Foundation Trust, Spire Healthcare, and Mdsas.