ICO launches GDPR helpline for small organisations

A dedicated advice line to help small charities prepare for GDPR has just launched.

Emelia Goodall | 1st Nov 17
Hand holding sign with logo of the InInformation Commissioner’s Office

The Information Commissioner’s Office (ICO) has today launched a dedicated advice line to help small charities prepare for a new data protection law.

The phone service is aimed at people running small charities or businesses and recognises the particular problems they face getting ready for the new law, called the General Data Protection Regulation (GDPR).

The GDPR replaces the current Data Protection Act and comes into force on 25 May 2018. Regulated by the ICO, the GDPR strengthens the rules around personal data and requires organisations to be more accountable and transparent. It also gives people greater control over their own personal data.

There are already resources on the ICO website to help small charities prepare for the GDPR but the new phone line will offer additional, personal advice to organisations that still have questions.

People from small organisations should dial the ICO helpline on 0303 123 1113 and select option 4 to be diverted to staff who can offer support. As well as advice on preparing for the GDPR, callers can also ask questions about current data protection rules and other legislation regulated by the ICO including electronic marketing and Freedom of Information.

Elizabeth Denham, Information Commissioner, said:

“All organisations have to get ready for the new data protection rules, but we recognise that the 5.4 million small organisations in the UK face particular challenges.

“Small organisations want to be ready when the new law comes into force in May 2018, but they often struggle to know where to start. They may have less time and money to invest in getting it right and are less likely to have compliance teams, data protection officers or legal experts to advise them what to do.

“Our new phone service and all the other resources already on our website plus even more advice and guidance yet to come will help steer small businesses through the new law.”

In addition to the new phone service, the ICO has also announced plans to simplify its 12 steps to take now graphic and also revise its SME toolkit into a GDPR resource that will allow organisations  to identify gaps in their own preparation for the new law.

By the end of the year, the ICO will publish a Guide to the GDPR. It expands the content of the current overview to make it a comprehensive guide along the same lines as the current Guide to Data Protection.

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