How one charity benefitted from Google Cloud Printing (Case study)

Age UK Essex boosted productivity and efficiency by integrating their print functionality with Google tech

Austin Clark | 4th Jul 17

Age UK Essex boosted productivity and efficiency by integrating their print functionality with Google tech 

The charity

Age UK is the UK’s largest charity for the elderly, with a combined annual income of £160 million. Age UK Essex is one of the largest Age UK brand partners supporting over 80,000 people across Essex through its network of offices. Having replaced its existing fleet of Windows laptops with Google for Work and Chromebooks, Age UK Essex required a new print solution with a connection to Google Drive that had the capability to print via Google Cloud Print for 170 staff and volunteers.


The challenge

Age UK Essex had an incumbent fleet of printing devices which were expensive to run, unpredictable, and unreliable when connecting to the Google Cloud Print platform. The situation was becoming critical and in danger of affecting the operations of the organisation. Additionally, Age UK Essex had no insight or control over their existing devices, and were unable to see how much money was being spent on printing within the organisation.


The solution

Essex-based print specialist EBM Ltd carried out a full print audit to pinpoint the issues within the network. They subsequently implemented a full managed print service solution using eight uniform Lexmark devices. This allowed Age UK Essex to integrate their printing and scanning needs seamlessly with Google Cloud services. Lexmark was selected as the most suitable provider owing to its flexibility, compatibility with Google Cloud Print, and extensive knowledge of the marketplace.


The benefits

Age UK Essex made significant cost savings, and reduced the strain on IT resources. Helpdesk requests have fallen considerably since the new cloud printing solution was implemented.

With staff able to access Google Cloud services on all mobile and desktop devices as well as printing and scanning from and to Google Drive straight from Lexmark devices, and the option to use the cloud print functionality from any location, productivity also increased within the organisation.

By selecting a single manufacturer, EBM Ltd helped Age UK Essex cut the cost of consumables such as toner. They were able to more accurately forecast orders and so reduce waste and eliminate unnecessary consumable stockpiling for many of their devices. Storing documents in the cloud has also reduced the amount of paper being printed – generating even more savings.

Mark Bailey, Managing Director, EBM Ltd said: “The print audit successfully identified operational weaknesses in the current print solution. A print audit is an extremely sound investment for any organisation looking to make substantial changes to their print solution as the process enables all parties to agree on objectives and make strategic decisions about current and future needs.

“The support received from Lexmark, coupled with their expertise, ensured that we were able to deliver exactly what the charity needed.”