Barnardo’s invests in IT analytics to improve tech operations and support » Charity Digital News

Barnardo’s invests in IT analytics to improve tech operations and support

Children’s charity Barnado’s has invested in an end-user IT analytics system from Nexthink that it hopes will provide greater insight into its IT infrastructure.

By utilising IT analytics, the charity aims to accurately measure the end-user experience to improve the efficiency of incident management and service delivery.

Barnardo’s works with more than 240,000 children, young people and their families each year, and its mission is to transform the lives of the UK’s most vulnerable children. With over 900 services running nationwide, the charity relies on 15,000 volunteers and 8,500 employees in over 1,700 locations across Great Britain and Northern Ireland.

Nexthink V6 proactively monitors the entire IT infrastructure and reports on important end-user related events, such as performance issues, failures, crashes, and security issues. Nexthink’s real-time and historical record of the usage and performance of IT services from the end-user perspective provides IT organisations with unique visualisations and actionable insight.

“Barnardo’s IT estate is extensive and is the backbone of the critical services we deliver to vulnerable children 24/7, 365 days a year,” said Mark Bassett, head of IT service management at Barnardo’s. “We were looking for a solution to provide the visibility of our infrastructure from the end-user perspective that would enable the IT service desk to better diagnose issues and improve troubleshooting for greater end-user satisfaction.”

Steven Little, country manager for Northern Europe at Nexthink added: “Nexthink’s IT analytics provide real-time reporting and intelligence to help the service desk and incident management teams take a more proactive approach that will save valuable time. This, in turn, will enable the charity to ensure the availability of services, campaigning and research expertise to transform the lives of the most vulnerable children.”

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