Helplines Partnership provides online access to help services » Charity Digital News

Helplines Partnership provides online access to help services

ICIS : information for life, part of the Helplines Partnership Group, is to expand its range of its information services and products to allow people access to them online.

ICIS provides a range of information services and products to enable individuals and organisations to easily find the services and support they need. They develop electronic directories, information portals and websites devoted to the needs of specific client groups.

Set up in West Sussex in 1994 as a helpline for people with disabilities, ICIS: information for life has expanded its services beyond the helpline, merged with a national helpline charity in 2012, and recently recruited specialist IT executives. Now it plans to expand the reach of their services as a social enterprise under the umbrella of Helplines Partnership.

Liz Hall, Director of Information and former CEO of ICIS, commented: “We are passionate about social inclusion and strive to reduce inequality through the provision of high quality, comprehensive information solutions. We can develop a range of products and services to address the many and varied needs of helplines and help-services, offering affordable and user-friendly solutions to complex content management systems.”

Liz adds “Developing information resources that can be shared by organisations across staff teams, client groups or geographical boundaries, helps save staff time, cost and space. It minimises duplication, supports equity of information provision, and increases the reach of helplines and help-services. Out of date information can present a risk; digital information resources can be updated as changes occur without the print costs associated with paper-based information materials. And for helpline staff working from home or at night, digital information resources are available when and where you need them.”

Theodore Spyrou, CEO of Helplines Partnership said “We are delighted to have the expertise of ICIS and the services that they offer to complement Helplines Partnership services and enable its members to provide vulnerable people with the quality services and information that they need”.

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