Charities rely too heavily on external IT advice, Lasa report reveals

A recent report has revealed that 40% of charities rely on advice from suppliers rather than internal IT staff.

| 22nd Jan 13
Lasa New report highlights the use of IT in charitable organisations
New report highlights the use of IT in charitable organisations

A report published by Lasa on Monday 21st January has revealed that 40% of charities do not have designated IT staff but instead rely on advice from external suppliers. 62% of those surveyed put lack of development down to cost and 42% said that the main challenge was the cost of advice. Asking members of staff remained the most popular source of advice, but was followed closely by advice from suppliers, with 64% of charities saying they preferred this route. Larger organisations with an income of over GBP5m reported that they went to suppliers for advice.

The report, carried out in November 2012, asked 140 charitable organisations about their use of IT following a collaboration between The Charity Tech Trust (CTT), Lasa, Adapta, IT4Communtiies, and the Worshipful Company of Information Technologists.

The Lasa report states: “Relying on suppliers for advice is an obvious high-risk strategy as suppliers will typically only be able to advise on their core expertise, which is the services they provide. This has an obvious potential for ‘supplier lock-in’.”

CEO of CTT, Richard Craig, said: “This research project marks the beginning of what we hope will be a fruitful collaboration between all of our respective organisations. Together we can tackle the IT challenges the charity sector faces. We can help charities to transition the use of technology from a ‘nice to have’ element of their organisations to being a key part of their overall strategies, helping to support their day-to-day operations and to better achieve their missions.”