Connect Assist, which advises charities and public sector organisations on best practice for efficient communications, has made plans to implement multi-channel services and integrated online services.
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A recent survey by Connect Assist found that less than 20% of charities effectively engage with supporters digitally. Check out this infographic which explores the areas charities are missing out on.
In a move to make its services more widely available across the UK, the Royal British Legion has opened a new contact centre which will be the main hub for enquires, dealing with welfare needs and donations.