Digital inclusion project leads to award win » Charity Digital News

Digital inclusion project leads to award win

Edinburgh-based Blackwood Homes and Care has been recognised for its innovative use of technology to help people with disabilities live independent lives.

The national housing and care provider, which specialises in homes and care services for people with disabilities, scooped the Outstanding Approach to Promoting Digital Inclusion category at the UK Housing Awards.

The organisation says that its customers are traditionally among the most digitally excluded people in Scotland as a result of disabilities, age, or complex care needs. As a result, it developed the CLEVER COGS system, a touchscreen home hub installed in customers’ properties, that enables tenants to enjoy entertainment, access to services and real-time communication with family and friends. It also strives to make Blackwood’s services more accessible and efficient.

Following its introduction, Blackwood says 75% of users have evolved from being extremely digitally excluded to being more confident, less lonely with increased high levels of user engagement.

An initial pilot involved over 100 customers who generated more than 100,000 interactions and made 2,100 communications with family and friends.

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