Charity introduces Facebook Messenger bot to share its message » Charity Digital News

Charity introduces Facebook Messenger bot to share its message

A Scottish charity has introduced a new Facebook Messenger bot that it’s hoped will share the real causes of homelessness amongst young people.

The introduction of the technology follows a poll, commissioned by Cyrenians, that found 15% of Scots believe young people are homeless because of personal choice and 25% because they refuse to accept help from family, friends or benefits.

Cyrenians hope the bot, named Alex, can break down barriers, allowing the public to ask the questions they might not feel comfortable asking in person while learning about homelessness as well as the prevalence of conflicts in the home.

 

Better education

Alex is a composition of real life case studies and information. He will answer questions about how he ended up living on the streets and the factors that have prevented him from finding somewhere to stay.

Ewan Aitken, chief executive at Cyrenians said of the launch: “The problem we have today, as this poll demonstrates, is that when a young person is homeless most people tend to believe it is through some sort of choice. However, the causes of homelessness and why people find it hard to get out of it is incredibly complex. Cyrenians work with young people who find themselves in this situation giving them the advice and support they need to get back on their feet.

“But we can’t do this alone. We need the public to understand that young people can be homeless for any number of reasons outwith their control. The launch of Alex is a massive step towards making that change. If people find this a useful way to understand more, we will introduce similar technology to support our front-line service work with those at risk of homelessness or dealing with conflict at home.

“Users can ask Alex questions about how he ended up in his situation, get to know him a little, and even find out how they too could help a young homeless person with just a small gesture of kindness.”

 

The bot’s view

Speaking about the launch Alex said: “A few months back, I spent a night on the streets, the scariest night of my life. Right now I stay in a Bed & Breakfast in Edinburgh. I have a roof over my head, but it’s not a home. Not even close.

“I really struggled to get my life back on a positive path. Luckily for me Cyrenians were able to provide me with the help and support I needed to turn things around. I’m still on that journey, and things are getting better but I know a lot of people who haven’t been so fortunate.

“I hope by allowing the public to ask me questions they might not feel comfortable asking in person, I will help to break down barriers and teach them about homelessness in Scotland today.”

Cyrenians are urging people to go to www.askalex.scot and “Ask Alex” to share his story.

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