Fundraising complaints hub for Scotland goes live » Charity Digital News

Fundraising complaints hub for Scotland goes live


Members of the public can now log on to a new website to complain about how a charity is raising money in Scotland.

Scottish Fundraising Complaints aims to be a one stop shop, providing people with all the information they need to resolve any concerns they have about a charity. The new measure was recommended by the Fundraising Working Group in Scotland.

Designed to give the public more protection against aggressive fundraising tactics, those who contact the hub will initially be put in touch with the right person to speak to in the charity they are complaining about in the hope the vast majority of issues can be dealt with between the two parties.

For those issues which can’t be resolved that way, there is a process which sees an independent panel involved and then the Scottish charity regulator OSCR if need be.

The Scottish government said it was important confidence was maintained in the country’s charities, but stressed that the majority operated to high standards.

Communities Secretary Angela Constance said: “Scotland’s charities benefit from a great deal of public trust and it’s important that that confidence is maintained.

“This new phone number and website will be run by Scottish Fundraising Complaints, set up by the Scottish Council for Voluntary Organisations and the Scottish Charity Regulator, will give people information about how to raise any concerns they may have.”

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