Tech troubles with a new mobile giving platform have hit Seattle’s annual GiveBIG charitable campaign.
The Seattle Foundation, which runs the one-day philanthropic challenge that invites the public to make donations towards their favourite community initiatives and city non-profit organisations, introduced a new technology platform called Kimbia to drive donations this year. The platform, which is designed to maximise giving via mobile devices, crashed under the high volumes of traffic experienced, leaving many would-be donors and non-profit partners frustrated.
“Due to the high website traffic, donors have reported longer than normal donation-page loading times for GiveBIG, as well as for similar giving events around the country,” The Seattle Foundation said in a statement. “Our technology partners are working as quickly as possible to address this issue.”
The GiveBIG campaign was launched in 2011 and has generated over $56 million for Seattle non-profits over the past five years. It was hoped the new technology would help GiveBIG reach its $20 million goal this year.
Following the tech issues, the GiveBIG campaign was extended for another day.
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