In today’s customer service led world, managing relationships with all-important donors, stakeholders and supporters is critically important. Despite that, some charities still don’t utilise a customer relationship management (CRM) system.
As the infographic below shows, CRM systems can bring multiple benefits to organisations of all sizes. Read on to find out why.
Figures prompt calls for charities to ensure they use all methods possible to protect online transactions and customer data
Via regular meetings the network will aim to boost digital skills and social media usage
Spending via contactless payment cards rises rapidly
Payments provider sees double-digit growth in contributions and an increase in mobile giving