It all started with a decision to move to the Cloud. In 2010, UK Community Foundations (UKCF) took a strategic decision to implement Salesforce.com: the world’s leading CRM platform – and custom developed D2: a centralised CRM platform that helps it manage its grant making and donor development processes, and drive more efficiencies in the way the organisation runs its operations.
Today, over 400 users across 40 Community Foundations depend on Salesforce.com and D2. But along with growth and change, UKCF faced new challenges as its ability to respond to higher demands and expectations needed a better operation, and access to a wider suite of specialist resources.
The solution for UKCF was Hyphen8’s IN:GAGE – a fully managed, flexible and on-demand service that offers the organisation access to technical and business oriented CRM professionals to manage and further D2, as well as provide tailored advice and guidance to help migrate key processes online, increase funding opportunities and reduce costs.
Hyphen8 have now produced a detailed case study of its work with UKCF, which provides an introduction to UKCF and the challenges it faced, why IN:GAGE was selected as the solution, and some insights to how the service is likely to evolve in the future – aligned with UKCF’s prospects and supporters in mind.
Click here to download the full case study and find out how your organisation could benefit.
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