Innovative UK technology and services company Agilisys announced today they had begun delivering customer services for leading charity Save the Children, specifically in support of the charity’s Eat, Sleep, Learn, Play! early intervention programme, which provides essential household items such as cookers, children’s beds, and books and toys, to the UK’s poorest children.
As part of the three-year national contract, Agilisys’ Save the Children Contact Service team will manage a complex interaction with referral partners and applicants, as well as goods providers. In addition, the team will conduct outbound impact assessment calls and run a general grant query line.
Agilisys will also provide supporting technology work in partnership with software company tPoint to deploy a secure web portal, CRM system and contact centre interaction platform.
Agilisys will deliver the service from its contact centre in North Somerset, bringing an initial nine new positions to this growing and modern facility, with the opportunity to bring more jobs to the area as the ESLP! programme expands over the years.
Rona Blackwood, Eat, Sleep, Learn, Play! Programme Strategy Manager for Save the Children said: “There are 1.6 million children growing up in severe poverty in the UK. These children are living in homes lacking the most basic things the rest of us take for granted. This programme provides basic essential goods that will allow children in need to Eat, Sleep, Learn, Play! in their own homes, helping to counteract this inequality. We are confident that in Agilisys we have found a partner who can work with us to handle complex and sensitive interactions involving multiple stakeholders, and are pleased to see this service begin.”
Richard Hanrahan, Head of Agilisys Customer Services division added: “We are delighted to be working with Save the Children UK on such a core programme that will improve the lives of children around the country. This is testament to the skills and experience our teams have in delivering complex customer advice to citizens and working with non-profit organisations to deliver services that benefit the community. Furthermore it highlights our continued commitment to developing our customer service centre in North Somerset, which has grown significantly since opening in partnership with North Somerset Council in 2010.”
Cllr Tony Lake, Executive Member for Finance and Property said: “I am delighted that Agilisys are bringing even more new jobs to North Somerset, and that they will be based in the town centre in Weston. The Town Hall is fast becoming a hub for a growing range of public sector services, with valuable funds being generated by rental income from our private sector partners.”
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