VCC has been established with the aim of enabling people who cannot access work opportunities – because of travel difficulties, disabilities or a lack of skills – to get professional customer service training. The charity will allow people to develop skills by working from home and volunteering and it wants to work with other charities to provide outsourced contact centre services and reduced costs.
Ultra has agreed to become one of four sponsors of VCC, donating funds and assisting with set-up and development.
Jade Smith, Operations Manager at VCC commented:
“Our model means that we are up to 70% less expensive than traditional UK or off-shore outsource companies, uniquely offering UK-based people access to employment opportunities that they may not have traditionally been considered for. We’ve chosen Ultra’s solutions because the company actually operates as a technology partner, rather than just another service provider.”
Robert Bates, Commercial Director at Ultra said:
“We are delighted that The Volunteer Call Centre has chosen Ultra’s services. We are able to offer the VCC a Cloud solution that enables advisors to work from home should they need, which is the only option for many of the employees. This will allow the VCC to employ people who can’t get into the office.”
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