In a move to make its services more widely available across the UK, the Royal British Legion has opened a new contact centre which will be the main hub for enquires, dealing with welfare needs and donations. Connect Assist, a supplier of helplines and digital services for charities, will manage the centre.
The centre’s opening coincides with the Legion’s plans to modernise its services to make them more accessible to people of the Armed Forces Community who need support. Additional expansion plans are also in place; the new online communication platform will be improved to include web chat and the helpline will be extended to 7 days a week.
Patrick Nash, Chief Executive of Connect Assist, said: “We’re delighted to announce the new partnership between The Royal British Legion and Connect Assist. Our new team of highly-trained contact operatives have been recruited from military backgrounds, so are well placed to provide expert advice and support. In addition, the new online platform will allow users to access important information easily online, without having to pick up the phone – a step that can be daunting to many.”
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