The Institute of Fundraising (IoF) has a policy helpline service available to its members and the public. Last year it received 1,500 phone enquiries and 1,200 email enquiries. From Friday 8th March, the service will be extended on to Twitter and Facebook, consequently providing more support to its members.
Initially, the online helpline will be available on the first Friday of each month, although the IoF intends to make it a weekly service. The first session will be active between 10am and 12pm, and can be reached through the IoF’s Facebook wall or by using the #iofhelp hashtag on Twitter.
The Institute’s new Digital Communications Manager, Susan Luxford, said: “These enquiries come from the very biggest to the very smallest charities, community groups, professionals and individuals with an ill family member. There’s a need for good advice, and we’ve developed a way of ensuring that we provide support in ways that meet people’s needs.”
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